Effective Date: September 16, 2026
Last Updated: September 16, 2026
General Innovations (Pvt) Ltd, we, together with its affiliated entities including Global Intech Pte Ltd, operates the website https://gen-innov.com/ https://gen-innov.com/ and provides industrial engineering solutions, components, and automated customer communication services.
We respect your privacy and are committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, process, and protect your information when you interact with our website, request quotations, or communicate with us through our enterprise messaging integrations, including the official Meta WhatsApp Business Cloud API.
Information We Collect
We collect information directly from you when you submit an inquiry, place an order, or converse with us via WhatsApp, email, or our web forms:
Contact Information: Full name, business email address, corporate telephone number, delivery address, and company name.
WhatsApp Messaging Data: When you contact us via our official WhatsApp channels, we collect your WhatsApp phone number, profile display name, message timestamps, text messages, and conversation history.
Business Documents & Media: Quotation requests (RFQs), purchase orders, specification sheets, CAD files, invoices, bank transfer slips, and product photos transmitted to us for quotation, verification, or procurement purposes.
Technical & Usage Data: IP address, browser type, device information, and site interaction data collected via standard cookies to maintain website performance and security.
How We Use Your Information
We process your information exclusively for legitimate commercial, operational, and customer support purposes:
Quotation & Order Fulfillment: Processing technical inquiries, generating draft quotations, preparing invoices, confirming purchase orders, and scheduling shipments via our enterprise management system (ERPNext).
Customer Communication: Responding to questions, sending order status updates, sharing delivery tracking links, and providing technical engineering support directly through WhatsApp or email.
Accounting & Financial Records: Verifying bank payment slips, reconciliations, and fulfilling statutory taxation and audit compliance requirements.
Platform Security: Preventing fraudulent transactions, protecting our infrastructure, and verifying user identity.
We do not sell, lease, rent, or trade your personal information or WhatsApp interaction history to third-party advertisers or data brokers.
Messaging Integrations & Third-Party Service Providers
To provide seamless business communication, we partner with reputable enterprise service providers who handle data strictly under confidentiality agreements and applicable data privacy regulations:
Meta Platforms Inc. / Meta Platforms Ireland Ltd: We utilize the official Meta WhatsApp Business Cloud API to transmit and receive business messages. All communications transmitted through WhatsApp are handled in accordance with Meta’s Privacy Policy and WhatsApp Business Terms of Service.
Cloud Infrastructure & Hosting Providers: Our websites, secure enterprise databases, and ERPNext systems run on private, encrypted virtual servers with restricted administrative access.
Logistics & Freight Partners: Minimal contact details (recipient name, address, phone number) are shared with verified freight carriers solely to complete product deliveries.
Data Security & Storage
We implement rigorous technical and organizational security controls to protect your data against unauthorized access, loss, or misuse:
All communications between your browser, WhatsApp, and our backend systems are encrypted in transit using industry-standard Transport Layer Security (TLS / HTTPS).
Access to customer records, financial transactions, and communication logs within ERPNext is restricted strictly to authorized sales, engineering, and accounting personnel on a role-based least-privilege basis.
Sensitive API keys, database credentials, and webhook endpoints are protected behind enterprise firewalls and private subnetworks.
Data Retention
We retain your personal data and commercial communication history only for as long as necessary to fulfill the business purposes outlined in this policy, complete active commercial contracts, and comply with legal, accounting, and tax record-keeping requirements. Once these obligations are met, records are either securely archived or permanently deleted.
Your Rights & WhatsApp Opt-Out Options
You maintain full control over your personal information:
Opt-Out of WhatsApp Messaging: You may stop receiving automated or business communications via WhatsApp at any time by replying with the word “STOP”, “UNSUBSCRIBE”, or by notifying our support team.
Access & Correction: You have the right to request a copy of the personal information we hold about you or request corrections to inaccurate details.
Deletion Requests: Subject to mandatory legal and accounting retention rules, you may request the deletion of your personal contact records from our active systems.
Changes to This Privacy Policy
We may periodically update this policy to reflect enhancements in our operational processes, technical integrations, or legal compliance obligations. Any modifications will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our team:
Company: General Innovations (Pvt) Ltd
Affiliated Company: Global Intech Pte Ltd
Registered Address: 133/7 Nawala Road, Narahenpita, Colombo, Sri Lanka
Email: info@gen-innov.com
Website: https://gen-innov.com/ https://gen-innov.com/